Shipping and delivery

Version 4 In force since 27 September 2026 Outdoor Leadership and Survival School Ltd

Where and how we deliver

We deliver to the destinations listed at checkout. The delivery charge for your basket and address is calculated and shown before you pay, in EUR.

Dispatch and delivery times

We prepare orders on business days. Delivery estimates shown at checkout are estimates, not guarantees — cyclone warnings, heavy rain and deliveries to Rodrigues and the outer islands can add a few days. If your order is going to be materially late we will tell you.

You can reach us about a delivery at vertical@verticalworldltd.com.

Your delivery address

Please check the address before you pay. We cannot be responsible for a parcel delivered to an address you gave us incorrectly, and redirecting a parcel in transit may cost extra.

Damaged, missing or wrong items

Tell us within seven days of delivery at vertical@verticalworldltd.com, with photographs where something arrived damaged, and we will put it right. Do not send anything back before we confirm.

Collection

Where we offer collection you may fetch your order from Rue de la Cascade, Henrietta once we have told you it is ready. Bring your order number.